* Required Field
1) In thinking about your most recent experience with Morton Fasteners, Inc., was the quality of customer service you received:
Your name:
*
Unsatisfactory
Average
 Poor
Excellent
 Very Good
Email:
*
If you indicated that the customer service was unsatisfactory, would you please describe the details:
Company:
*
Job title:
2) The process for addressing your needs was:
Unsatisfactory
Average
 Poor
Excellent
 Very Good
If you indicated that the process was unsatisfactory, would you please describe the details:
3) In regards to the product, how would you describe your satisfaction with our fasteners:
Unsatisfactory
Average
 Poor
Excellent
 Very Good
If you indicated that you were not satisfied with our fasteners, would you please describe the details:
4) The amount of  time it took to answer your inquiry was:
Unsatisfactory
Average
 Poor
Excellent
 Very Good
5) The product knowledge required to answer my inquiry was:
Unsatisfactory
Average
 Poor
Excellent
 Very Good
6) Considering the whole package Including service, quality, delivery and cost; how satisfied are you with Morton Fasteners, Inc.?
Somewhat
dissatisfied
Very
dissatisfied
Very
Satisfied
 Somewhat
Satisfied
Neutral
If you indicated that you were not satisfied, would you please describe why:
Questions, comments, or feedback:
Thank you for taking the time to complete this survey. If you have any comments and/or suggestions on how we can better serve you, our customer, please do not hesitate to let
us know. We consider all input extremely valuable and this will help us provide an excellent fastener purchasing experience .
Dear Customer:

As the manager of Morton Fasteners, Inc., I want to thank you for giving us the opportunity to serve you. Please help us serve you
better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and
want to make sure we meet your expectations.
Sincerely,
John W Morton, CEO
Morton Fasteners, Inc.
Quality Aerospace Products
High Temperature Fastener Specialists
Customer Satisfaction Survey